1.2 Response Time
Our company promises to provide 7×24 hours service after signing the contract. Response within 1 hour after receiving the notice, general failure within 8 hours to provide solutions, complex problems within 24 hours to provide solutions and assign personnel to the scene to solve.
2. After-sales service system
2.1 Principles of after-sales service
In the technical support and after-sales service, we always adhere to our consistent quality management policy, adhere to the "customer first" service principle, to ensure to provide customers with perfect and thoughtful technical support and after-sales service. Always to provide customers with professional, standardized, diversified services for our company's service purpose.
Our company has a perfect after-sales service team, and a special department is responsible for providing customers with a full range of technical support and service. From telephone consultation, fax, email, to customer on-site service, we will respond to customer requests at the fastest speed and deal with various problems and failures in the use of products by customers to ensure the normal development of customer work.
Our company will record and classify all telephone problems, transfer them to the corresponding technical support and service team according to the category of telephone problems and the urgency of the event, provide complete and accurate answers in time, and form a "Customer Information Processing Sheet" for storage.
3. Warranty Coverage
Under warranty:
If the equipment is defective due to design, material or process during the guarantee period, our company will carry out free maintenance.
Not covered by warranty:
For the damage caused by humans during transportation, as well as the product failure caused by the application environment and the improper use of users, our company charges the corresponding fees according to the cost of detection and maintenance.
